299et's Privacy Policy —
Your Data, Your Control

Welcome to 299et. We believe the foundation of a trustworthy betting platform is the protection of our users' personal information. This Privacy Policy applies to the 299et website, mobile app, and all associated services.

This policy explains in detail what personal information is collected when you use our platform, how it is used, how it is kept secure, and what rights you have. 299et's Privacy Policy is built in accordance with international GDPR standards.

By using our services, you are considered to have accepted the terms set out in this Privacy Policy. If you have any questions, please contact our support team.

299et collects several types of data — some provided directly by you, some collected automatically. See the full breakdown below:

299et collects your information in the following ways:

• Directly Provided Information: Information you provide directly through the registration form, KYC verification form, payment form, and support contact.
• Automatic Collection: When you use the 299et website or app, technical information is collected automatically through cookies and similar technologies.
• From Third Parties: Necessary verification information may be received from payment gateways and identity verification agencies.
• Log Files: Your session activity, login times, and features used are recorded in server logs.

299et uses your information for the following purposes. Each purpose has a distinct legal basis:

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: To process deposit and withdrawal transactions and prevent fraud.
• Customer Support: To resolve your complaints or issues and provide accurate support.
• Legal Obligations: To comply with Anti-Money Laundering (AML) regulations, KYC requirements, and tax authority obligations.
• Platform Improvement: To analyze user behavior and improve the quality of our services.
• Promotional Communications: To inform you about new offers, bonuses, or updates — but only with your consent.
• Responsible Gaming: To identify unusual betting patterns and offer assistance when needed.

299et never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Provider: Limited data is shared with payment partners such as bKash, Nagad, and Rocket solely to process transactions.
• Identity Verification Provider: Required information is shared with authorized verification agencies to complete the KYC process.
• Legal Obligations: Information may be disclosed in response to a court order or request from a government regulatory authority.
• Fraud Prevention: In cases of clear evidence of fraud or criminal activity, relevant authorities may be notified.

In all cases, third parties receive only the minimum information necessary and are required to adhere to 299et's privacy standards.

The 299et website and app use cookies and similar technologies. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. Please note that turning off essential cookies may affect the functionality of certain platform features.

299et uses industry-leading technology to protect your data. Our security framework is multi-layered:

• SSL/TLS Encryption: All website and app traffic is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification can be made mandatory at login.
• Firewall & DDoS Protection: Robust firewalls are in place to block unauthorized access and cyberattacks.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by third-party specialists.
• Restricted Access: Only staff members who require access are permitted to view your data.
• Encrypted Storage: All stored sensitive data is protected with AES-256 encryption.

299et does not store your data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years — in compliance with tax and financial regulations.
• KYC Documents: 5 years after account closure.
• Support Conversations: 3 years.
• Log Files: 1 year.
• Cookie Information: Varies by cookie type (see Section 6).

Once the retention period expires, data is securely deleted or anonymized.

As a 299et user, you have the following rights over your own data:

299et's services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

Age verification is mandatory at registration. If we become aware that a minor has created an account using false information, that account will be immediately suspended and all collected data will be deleted.

299et may update this Privacy Policy as needed. Depending on the nature of the change, we will take the following steps:

• Minor Changes: The "Last Updated" date at the top of the page will be revised.
• Major Changes: Registered users will receive advance notice by email.
• Material Changes: Consent to the updated policy is obtained at login.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page from time to time to stay informed.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@299et.com
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• FAQ: For general inquiries FAQ Page See.